SHIPPING & DELIVERY
Punch Park offers free shipping for all orders over $100. There is a flat rate of $10 for all orders under $100 sent via Regular Post. Parcels will be delivered approximately between 1-7 business days. If you wish to receive your parcel in 1-3 business days, please click the Express Post box at checkout. Express Post parcels have a flat rate of $15 for all parcels.
Once your online order has been processed, you will receive an order confirmation email with delivery tracking link so that you can track and trace your order. If you have any queries about shipping, please contact us on email@example.com.
International orders are sent using Australia Post International Pack & Track or Express Courier International with a flat rate of $30. Delivery ranges between 5-14 business days - with standard delivery times varying between metropolitan areas of major cities. Parcels may be subject to unavoidable delays in customs due to causes outside of Australia Post's control.
PLEASE NOTE: All import taxes, brokerage fees and duties are payable by the customer. PUNCH PARK Australia Pty Ltd. does not cover these fees. If you are unsure of your country’s postal system, please contact them to find the guidelines around importing from Australia.
All orders are sent with TRACKING through Australia Post. Once your online order has been processed, you will receive an order confirmation email with delivery tracking link so that you can track and trace your order. If you have any queries about shipping, please contact us on firstname.lastname@example.org.
Returns and faulty goods
We accept returns of any non-sale items purchased online in Australia within 30 days. Items should be returned in their original condition with goods unused and tags still attached in their packaging. Sale items are unable to be returned.
You can opt for a exchange or refund and we aim to process credits within 7 days of receiving goods back to our HEAD OFFICE, C/- P.O. BOX 227, ANNANDALE NSW 2038 AUSTRALIA.
We recommend that you use a recorded delivery method to return items to us. Items are your responsibility until they arrive back at our warehouse. If a package gets lost in the post, you will be responsible for claiming compensation from your postal service.
Download form HERE and return your items to PUNCHPARK for processing.
At PUNCHPARK we really want our customers to walk away from the experience happy with the service we have provided and loving our fashion pieces. If by some outside chance you have received a faulty item, we apologise!
Contact us directly on email@example.com if you have found a fault with your goods and please provide detailed photos of the item. We will sort this out for you as a priority.
Privacy and security policy
PUNCHPARK takes our customers privacy and security very seriously. We will only collect and use your personal information as outlined below.
Our Privacy Statement fully complies with the current Privacy Act 1988 and represents the industry’s best practice. We will never sell share or trade your personal information with third parties.
The personal information we collect from you will be used only for the following:
to deliver the products you have purchased from PUNCHPARK
to update you on the delivery of the product and for customer support purposes.
to provide you with relevant product information
to customise future shopping for you and improve our store
All information collected will be safely and securely stored.
Punch Park uses PayPal to accept all Credit Card payments. PayPal is known for their high levels of security. You can read more about PayPal HERE.
In the case that we are required to personally take your Credit Card details, those details will be kept in a secure location until the details are processed and then will be destroyed once the payment has cleared.
If you have any questions regarding the security of your order or information, or if you are not satisfied with the way in which we handle your enquiry or complaint, please do not hesitate to contact us at firstname.lastname@example.org.